At Yug Handloom, we strive to deliver high-quality products to our customers. However, in the event of receiving a damaged or incorrect product, please note the following conditions for refunds or replacements: To initiate a refund or replacement process, customers are required to record an unboxing video at the time of opening the package. The video must clearly show: The outer packaging. The product inside, along with the damage or issue. The video should be shared with our customer support team via WhatsApp within 48 hours of receiving the product. Refunds or replacements will not be processed without a valid unboxing video as evidence. The final decision regarding refunds or replacements lies with Yug Handloom after reviewing the submitted video. Thank you for your cooperation and understanding .